Terms and Conditions

ONLINE RESERVATIONS:
Any reservation which is reserved online CANNOT be considered FINAL or CONFIRMED until it is approved by one of our representatives along with the price. An email notification of the finalized confirmation will be sent to the email address you provided along with the price once the reservation is confirmed.
Cancellations:
* ALL SPRINTER/BUS RESERVATION CANCELLATIONS HAVE A CANCELLATION PENALTY IF BEING
CANCELLED AFTER THE RESERVATION IS MADE AND FINALIZED BY OUR DISPATCH OFFICE
* If any reservation for (Sedan/SUV) is being cancelled 24 hours prior to the pickup time. There will be NO CHARGE. if a reservation is being cancelled on the day of the trip it will be a FULL CHARGE.
* If any reservation for (Sprinter Vans / Limo / Busses) is being cancelled 72 hours prior to the pickup time.
There will be a 50% cancellation charge. All cancellations within 72 Hrs for (Sprinter Vans / Limo /
Busses) will have A FULL CANCELLATION CHARGE.
* If any reservation is being cancelled within 24 Hrs of the pickup time FULL FARE WILL BE CHARGED WITH NO EXCEPTIONS. 
Flight Changes:
The passenger must notify our dispatch office 5 hours prior to pick-up time of any flight changes or Full cancellation will be charged for the scheduled ride.
Baggage:
The passenger will be responsible for collecting all luggage + items when dropped at the destination from the vehicle.
International & Domestic Flights Grace Time:
Domestic Flights: There is a 45 Mins Grace period on Domestic Flight from the time the flight actually lands at the Airport. The waiting time will be charged after 45 mins at $1.00/Min.
International Flights: There is a 1 Hr 10 Mins grace period on International flights. After that, the waiting time will be charged at $1.00/Min.                                                                                                  CUSTOMS ARRIVALS:
Drivers will be kept at customs for an hour and 15 Mins for international flights and one hour for Domestic Flights. If no contact is made, the driver will be released and
a full charge will be charged. If the passenger contacts our dispatch office/driver and requests the driver to wait, the driver will wait and the wait time will be charged at $1.00/Min.
Non-Airport Pickups:
There is a 10-min grace period on Non- Airport Pickups. After the grace period a waiting time charge will be charged at $1.00/Min.

Clean UP/Damage Fee:
If any drink spills in the car, the passenger vomits in the car, car window or on the door (s). The penalty in the amount of $150.00 will be charged to get the car detailed. If there is any Interior/Exterior damage (s) caused to the vehicle by the passenger. There will be a penalty charge applied to the passenger or the billing contact.
Pets Policy:
Please inform the booking agent when making a reservation that you are travelling with a pet (Dog/Cat). The pets must be in a Pet carrier while they are riding in our vehicle (s).                                                 Refund Policy:
If the customers do not show up at the location at the mentioned time, the driver will wait for the customers) for up to 30 minutes. After which, the ride will be counted under 'no show and the amount will not be refunded.
If you need to cancel a ride, you may inform us 12 hours in advance to get your refund instantly.